Frequently Asked Questions
Everything you need to know about your polymer clay orders and supplies.
What shipping methods do you offer?
We provide standard and expedited shipping options across the country. Most orders are processed within 1-2 business days to ensure your creative supplies arrive as quickly as possible.
How do I store my polymer clay to keep it fresh?
To prevent hardening, store your polymer clay in a cool, dry place away from direct sunlight. We recommend using airtight polypropylene (PP) plastic bags or containers.
What is your return policy for open products?
Due to the nature of the product, we only accept returns on unopened and unused clay packs within 30 days of purchase. If a product is defective, please contact our support team for a replacement.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer bulk discounts for professional artists?
Yes, we offer tiered pricing and bulk discounts for large volume orders. Please visit our 'Wholesale' page or contact our sales team for a custom quote.
Is the clay sold on your site non-toxic?
Absolutely. All polymer clay brands we carry are certified non-toxic and comply with international safety standards, making them safe for both professional artists and hobbyists.