Returns & Exchanges
At Best Polymer Clay, we want you to be completely satisfied with your creative supplies. If your purchase doesn't meet your expectations, we offer a 30-day return window for unopened and unused items.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused clay and tools in their original packaging, ensuring all seals are intact to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our central distribution warehouse.
Receive Your Refund
Once our quality team inspects the items, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing